Frequently Asked Questions
** ANY PROBLEMS WITH CREDIT CARD CHARGES PLEASE EMAIL OR CALL WILL TAKE CARE OF IMMEDIATELY. PLEASE CALL US BEFORE CALLING CREDIT CARD COMPANY - CHARGE BACKS RESULT IN ADDITONAL FEES FOR US. ***
*** WE DO NOT RECOMMEND USE OF FLUORESCENT DIMMING BALLASTS, AND WARRANTIES DO NOT APPLY IF USING DIMMING SYSTEMS **
Pricing - Subject to change without notice.
Minimum Order Quantities
Each product has its own specific minimum order quantity that is displayed under "Qty." when you add your order to the shopping cart. This means you have to order at least that amount of the particular product added to the cart. Please contact naturallighting.com for questions regarding our minimum quantity policy.
Discounts and Case Quantities
Please email or call Toll Free 888-900-6830, Local 281-559-4900 for discounts on case quantities for large orders. Naturallighting provides exceptional discounts to schools and universities, non-profit organizations, city, county, state, and federal government agencies, and more if qualified. Contact Naturallighting.com to inquire about discounts on case quantities for large orders.
Wholesale and distributor pricing is available if you are interested in becoming a distributor of naturallighting.com products. We offer wholesale pricing, drop shipping, etc. Contact us by email or call Toll Free 888-900-6830, Local 281-559-4900 (USA and International) for more information.
Freight Policies (Continental USA)
Transportation and handling charges are added to all orders. Rates included in order form are for UPS Ground. Call or email for Overnight, 2nd day, 3rd day (UPS, Federal Express, Airborne, etc.), international shipments, and orders over $2,000. Shipments to Hawaii, Alaska, and Puerto Rico via US Postal Service.
** Shipping charges do not add automatically for orders outside USA due to many variables. Orders can be placed online, and we will email shipping cost. Or email order details, and we will estimate shipping cost. Shipping does not add automatically for order over $500.00 within USA. We will review order and email or call for cost of shipping.
Merchandise may be returned (within 10 days of receipt) for credit with WRITTEN AUTHORIZATION. Merchandise ordered in error must be returned freight prepaid, UNUSED, IN ORIGINAL PACKAGING, and a 25% handling/restocking charge will be applied to cost of merchandise only excluding all shipping, handling (Minimum $10.00). Shipping and handling is not refundable.
Lamps will be replaced free of charge (except shipping), subject to provisions and warranty period stated for each lamp. Customer is responsible for shipping cost for warranty replacements. Invoice number is required. Warranty periods for products should be listed in the product details. If a warranty period is not included on the product details page, please contact us and we will provide it. Email or call for warranty replacements.
Our Commitment to Security
We have put in place the appropriate electronic secure server certificate and procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online to process your orders.
Naturallighting does not sell or share personal customer information such as name, address, phone numbers, email address, collected in the shopping cart or from user input forms. This information is required to process your order and provides a means to answer product questions, but is not used in any other way. We respect your privacy and strive to protect the security of your information while it is on our. We do use an opt in email list for subscribers from time to time.
We use a 128 bit SSL encryption certificate on our secure site for the shopping cart and checkout process while you are shopping to ensure your credit card and other private information is kept safe from those with malicious intent. We also store your credit card and other private information in the same encrypted secure area of our site. Site is also PCI Certified by Security Metrics.